Hire Help Desk Support from South Africa

Get top-tier Help Desk Support Specialists from South Africa at 70% less than local hires.

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Why Hire Help Desk Support from South Africa?

Help Desk Support professionals from South Africa offer outstanding problem-solving skills, technical expertise, and cost-effective support solutions. Here is why hiring Help Desk Support from South Africa can enhance your business operations:

case

Highly Skilled Professionals

speaker

Fluent English Communication

hours

Flexible Working Hours

What Does a Help Desk Support Do?

Help Desk Support from South Africa can provide critical IT and customer assistance, ensuring smooth business operations and quick resolutions to issues.

Main Responsibilities

  • Handling and resolving technical support requests via phone, email, or chat.
  • Troubleshooting hardware and software issues for customers and employees.
  • Managing tickets and escalating complex problems to higher-level technicians.
  • Documenting solutions and maintaining logs for future reference.
  • Assisting with the installation and configuration of software and systems.

Technical Skills

  • Proficient in IT support systems like Zendesk, Freshdesk, or Jira Service Desk.
  • Strong troubleshooting abilities in Windows, MacOS, and various software applications.
  • Familiarity with remote support tools such as TeamViewer, AnyDesk, or LogMeIn.

Soft Skills

  • Excellent communication skills to explain technical issues clearly.
  • Strong problem-solving and analytical thinking.
  • Patience and customer service orientation for managing user frustration.

How to Hire Remote Help Desk Support
from South Africa

1

Book a Consultation

Understanding your needs, company culture, objectives and talent acquisition strategy.

 

*Our talent-fulfilment team places most roles in under 21 days, depending on complexity.

2

Understand

We take the complexity out of global team expansion… sourcing, screening, vetting and shortlisting ideal candidates, to background checks, equipment provision, secure software and system setup…

3

Shortlist

Sourcing - job boards, social media, direct outreach, talent network

Screening - interviews, reference & background checks, credential verification, one-way video assessments

Client Interview - we schedule and brief you for final selection

4

Start

Integration Support
onboarding, tech setup, performance tracking

Global Talent Placement
strategically connecting leading businesses with skilled offshore professionals.

Onboarding Support
equipment provision, system setup, team integration

Benefits of a Help Desk Support from South Africa

Hiring remote Help Desk Support from South Africa offers several key benefits for your business:

savings
Cost savings

Enjoy significant savings compared to hiring locally.

expertise
Specialised expertise

Access to professionals with experience in various industries.

remote
Flexible & remote work

Work seamlessly across time zones and ensure round-the-clock productivity.

...but don't just hear it from us!

Employmate_

Rebecca Moroney

Principal, Wayfinder Agency

"Our first VA is absolutely amazing, the next week I turned around and asked for another with a different skillset and BOOM they nailed it again. Going back for a 3rd very shortly. If you ever doubt VA services, I highly recommend Employment who treat their employees with respect and as human beings, and I would highly encourage you seek their support without any further delay."

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Paul Falzon

Principal, Falzon Legal

"I recently engaged Employmate to recruit a paralegal from South Africa, having previously used VAs from the Philippines. I was incredibly impressed with the quality of candidates and the thorough recruitment process. Oliver and his team exceeded my expectations. They have seamlessly adapted to working in our team and are been instrumental in handling our growing workload. Employmate has proven to be a game-changer for my firm, and I’m excited to keep growing the team with their help. I highly recommend Employmate to any business owner seeking top-tier virtual talent."

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Melanie Du Bois

Sales Administrator

"Received really professional service from Billie and Kelly. They made sure that the process was efficient and pleasant. They explained how everything would work and was encouraging all the way. Best service ever"

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Edwin Tshepe

Sales Assistant

"Brilliant service. Step by step process on finding the right employer, constant feedback and concise. I recommend for job seekers and employers looking to expand abroad"

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Breon Banwait

Managing Director, Sharpsuite Corporate Services

"I’m extremely satisfied with the service provided by Oliver and Kelly from Employmate throughout an in-depth and detailed recruitment process. I would recommend Employmate to anyone looking for staff in SA."

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Anisa Ebrahim

Property Scout

"I found working with you guys really simple and easy. I love the fact that your company is so technologically inclined, as in there are no forms to complete but instead there are links to use which are also quite easy to use and not time consuming. The service I received is professional and satisfactory. Keep up the good work!!!"

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Rachima Heilbron

Property Adminstrator

"The level of professionalism demonstrated by this company in their preparation was remarkable. I highly recommend them to anyone seeking recruitment services. Outstanding service all around!"

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Anshu Lukka

Principal, CleanSlate Accounting

"the results have been outstanding. The cost savings we’ve achieved are significant, allowing us to reinvest into other areas of our business. We’ve also gained access to global talent that is both highly motivated and fluent in English, making communication seamless and efficient. Our South African team members have exceeded expectations in every aspect, contributing to our business growth with their dedication and professionalism. I highly recommend for anyone looking to expand their team globally while keeping costs in check."

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Talicia Webb

Social Media Manager

"I wholeheartedly recommend to anyone looking for a recruitment agency that truly understands and supports your career aspirations."

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Chris Gauci

Principal, CG Bespoke Advisory

"Oliver and the Employmate team have gone above and beyond in assisting me with finding the right talent for my firm. Highly recommend Employmate!"

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Mohamad Safindi

Mortgage Broker

"We engaged Employmate 3 months ago to find us a VA for our busy mortgage broking office. So far the experience has been absolutely amazing, Kaya has been a pleasure to work with and has boosted our companies productivity by at least double! Looking to get our next VA end of this financial year. Thank you to the team at Employmate!"

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Michael Zheng

Principal, ZANDT Realty

"After using a lot of different services for offshore staffing and sales outreach it’s refreshing to find a provider that understands what we needed and actually deliver. Employmate has been instrumental in our sales strategy and growth. The difference of having staff that can communicate at a high level is game changing. Highly recommended for anyone who understands the value of quality."

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Alvin Rajkumar

Owner, Your Business Live

"Oliver and the team operate at the highest level of professionalism! I can’t recommend these guys enough for short-listing the right candidates."

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Chiara Mazzotti

Founder, CM Designs

"I was a little on the fence with running/using an offshore team. But Oliver and the team walked me through every step of the journey, and were able to answer all my questions and concerns. They were able to set me up with an incredible customer service staff member Jane as well as Stephen handling the admin, who have helped make a huge difference."

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Liam Saint

Co-Owner, Fusion Detail

"Very happy with the new staff, Getting onboard was a breeze made nice and easy by the team at hand, thanks Oliver and the team"

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Matthew Cuccuzza

Owner, Midas Tyre & Auto Marrickville

"Thanks guys for the virtual assistant ! really happy with their level of service . very smooth & easy process ."

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Mustajar Hadi

Disability Services

"Thank you to team at Employmate and Oliver for explaining the simplicity of the process. Our admin support staff have been outstanding to work with, very professional and hardworking."

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Mark

Co-Owner, Fusion Detailing

"Thanks Oliver and the team amazing results with our admin support staff, we look forward to 2024. Thankyou"

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Ethan Russel

Co-Founder, Blue Collar Digital

"Thanks Oliver and the team at Employmate! Our customer service staff have been absolutely amazing to work with, and have reduced our cost of operation massively. Outstanding effort from the team to always keep things running smoothly, your hard work is appreciated."

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Frequently Asked Questions

How do I hire a remote Help Desk Support role through Employmate?

Connect with our team to discuss your new hire requirements and responsibilities.

What is the cost of Help Desk Support roles from South Africa?

Salary ranges vary based on experience and requirements but typically a full-time, mid-level Help Desk Support ranges from $1,525 to $1,960 AUD per month.

How do you ensure the quality of Help Desk Support candidates?

We have a thorough vetting process to ensure you’re matched with qualified talent along with comprehensive background checks.

How quickly can I hire a Help Desk Support professional with Employmate?

The hiring process depends on your specific requirements, but the average timeline to hire is under 21 days.

Prefer to contact us directly?

Fill out the form to connect with us

Our team is here to support you at every step. Hiring internationally or need assistance managing your offshore team? We’re ready to help.