How an E-commerce Brand Transformed with a South African Customer Manager

The Client

An Australian e-commerce brand needed to enhance its customer operations but faced the challenge of high local hiring costs for a Customer Operations Manager. Employmate provided a solution by connecting the brand with a skilled Customer Operations Manager from South Africa. This hire led to more efficient operations and significant cost savings.

The Challenge

To improve operational efficiency, the brand needed a Customer Operations Manager who could:

• Cut High Local Salaries: The typical salary for a Customer Operations Manager in Australia is between AUD 90,000 and AUD 110,000 per year.
  
  
• Utilise Operational Management Expertise: The role required a professional with strong organisational skills and experience in managing customer operations.
  
  
• Stretch Budget Constraints: The brand needed to enhance its operations without overspending.

The Solution

Employmate provided the brand with access to a pool of qualified Customer Operations Managers in South Africa. The benefits included:

• Cost Savings: The brand hired a Customer Operations Manager at approximately 75% savings when compared to hiring locally.
  
  
• Proven Expertise: The South African manager had extensive experience in customer operations, making them an ideal fit for the brand.
  
  
• Time Zone Compatibility: The candidate's experience in global time zones allowed for real-time collaboration and efficient management of customer operations.

The Customer Operations Manager was quickly integrated into the brand’s team, leading to immediate improvements in operational efficiency.

The Results