The Client
A digital marketing agency in Australia recognised the need to enhance its customer service capabilities but was deterred by the high costs of hiring locally.
The Challenge
To strengthen its customer support, the agency needed a customer service representative who could:
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Manage High Local Salaries: Hiring a customer service representative in Australia would typically cost around $85,000 AUD per year, making it a costly endeavor.
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Deliver Customer Service Expertise: The role required a professional with strong communication skills and experience in handling customer inquiries and resolving issues effectively.
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Stay Within Budget Constraints: The agency needed to enhance its customer support services without exceeding its budget.
The Solution
Employmate offered the agency access to a pool of qualified customer service representatives in South Africa. The advantages included:
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Cost Savings: The agency hired a customer service representative for 76% less per month, significantly reducing costs.
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Experienced Talent: The South African representative had extensive experience in customer service, making them an ideal fit for the agency.
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Smooth Synchronisation: The alignment of time zones facilitated effortless communication and swift resolution of customer inquiries.
The customer service representative was quickly integrated into the agency’s team, leading to immediate improvements in customer support.
The Results
The decision to hire through Employmate led to several key benefits:
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Cost Savings: The agency saved approximately 76% annually on customer service staffing costs.
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Improved Customer Satisfaction: The representative’s efforts increased customer satisfaction and loyalty.
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Scalable Growth: The cost-effective hire allowed the agency to allocate more resources to other growth areas, supporting overall business expansion.
For any digital marketing agency and business encountering similar obstacles, Employmate provides a reliable solution for scaling operations smoothly while maintaining high-quality standards.
Get started by reaching out to our team here
