Accounting Firm Saves 75% with Two South African Appointment Setters

The Client

An accounting and bookkeeping firm was struggling to keep up with client communications and lead follow-ups due to their rapid growth. The high cost of hiring locally was a barrier to scaling their team effectively. The firm turned to Employmate to explore more affordable solutions, resulting in the placement of two highly skilled appointment setters from South Africa. This move significantly reduced costs while enhancing client interaction.

The Challenge

As client demand increased, the need for dedicated appointment setters became crucial. The firm faced several challenges:

• High Local Salaries: Hiring appointment setters locally would cost approximately $70,000 AUD per year per person.
  
  
• Operational Efficiency: The firm needed appointment setters who could manage a high volume of calls and follow-ups without missing any opportunities.
  
  
• Scalability: To keep up with growth, the firm needed a solution that allowed them to scale their team without incurring prohibitive costs.

The Solution

Employmate provided the firm with access to a pool of qualified South African professionals. South Africa offered key advantages:

• Cost Savings: The firm hired two appointment setters for 75% less per month each, resulting in substantial savings compared to local hires.
  
  
• Expertise: The South African candidates were experienced in customer service and sales, making them ideal for appointment-setting roles.
  
  

• Time Zone Synchronisation: The time zone alignment between South Africa and Australian business hours facilitates seamless communication and efficient scheduling, ensuring timely interactions and productive coordination.

After a careful selection process, the firm successfully onboarded two appointment setters who quickly became integral to their operations.

The Results

The decision to hire through Employmate delivered significant benefits:

• Cost Reduction: The firm saved over 75% annually on hiring costs.
  
  
• Improved Client Interaction: With dedicated appointment setters, the firm was able to enhance client communication and improve lead conversion.
  
  
• Scalable Growth: The firm can now easily scale its team as needed, thanks to the cost-effective solution provided by Employmate.

For any enterprise and business encountering similar obstacles, Employmate provides a reliable solution for scaling operations smoothly while maintaining high-quality standards.

Get started by reaching out to our team here