The Client
An Australian e-commerce brand needed to enhance its customer support capabilities but was deterred by the high local hiring costs for a Customer Support Specialist. Employmate provided a solution by connecting the brand with a skilled Customer Support Specialist from South Africa. This hire led to improved customer satisfaction and significant cost savings.
The Challenge
To strengthen its customer support, the brand needed a Customer Support Specialist who could:
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High Local Salaries: Hiring a Customer Support Specialist in Australia typically costs between $60,000 and $75,000 AUD per year.
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Customer Service Expertise: The role required a professional with strong communication skills and experience handling customer inquiries and issues.
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Budget Constraints: The brand needed to improve customer support without overspending.
The Solution
Employmate offered the brand access to a pool of qualified Customer Support Specialists in South Africa. The advantages included:
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Cost Savings: The brand hired a Customer Support Specialist for approximately 76% less per month.
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Experienced Talent: The South African specialist had extensive experience in customer support, making them an ideal fit for the brand.
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Time Zone Compatibility: The time zone alignment allowed for seamless communication and quick resolution of customer inquiries.
The Customer Support Specialist was quickly integrated into the brand’s team, leading to immediate improvements in customer support.
The Results
The decision to hire through Employmate brought several key benefits:
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Cost Savings: The brand saved approximately 76% annually on customer support staffing costs.
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Improved Customer Satisfaction: The specialist’s efforts increased customer satisfaction and loyalty.
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Scalable Growth: The cost-effective hire allowed the brand to allocate more resources to marketing and product development, supporting overall growth.
For any e-commerce brands and businesses encountering similar obstacles, Employmate provides a reliable solution for scaling operations smoothly while maintaining high-quality standards.
Get started by reaching out to our team here
