The Client
An Australian e-commerce brand faced the challenge of expanding its team to support business growth while managing costs. By partnering with Employmate, the brand hired six highly skilled professionals from South Africa, including an Executive Assistant, an E-commerce Specialist, a Customer Support Specialist, an SEO Specialist, a Social Media Manager, and a Customer Operations Manager. This strategic move led to significant cost savings and improved operational efficiency across the board.
Related: Top 10 benefits of using South African based Talent
The Challenge
To support its growing business, the brand needed to fill several key roles:
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High Local Salaries: The combined cost of hiring these six positions locally would have been over AUD 450,000 per year.
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Diverse Skill Sets: Each role required specific expertise, from executive support and e-commerce management to customer service and operations.
- Budget Constraints: The brand needed to expand its team without exceeding its budget.
The Solution
Employmate provided access to a pool of highly qualified professionals in South Africa, allowing the brand to fill all six roles at a fraction of the local cost. The benefits included:
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Significant Cost Savings: The brand hired six professionals for a total of a cost saving of over 71% per year.
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High-Level Expertise: Each South African hire brought extensive experience and skills to their respective roles, contributing to the brand’s success.
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Time Zone Compatibility: The time zone compatibility allowed for seamless communication and real-time collaboration across all roles.
Employmate supported the brand throughout onboarding, ensuring each hire was fully prepared to contribute effectively. Responsibilities included:
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Executive Assistant: Managing executive schedules, coordinating meetings, and providing administrative support.
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E-commerce Specialist: Managing the online store, optimising product listings, and analysing sales data.
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Customer Support Specialist: Handling customer inquiries, managing communication channels, and ensuring customer satisfaction.
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SEO Specialist: Conducting keyword research, optimising the website, and improving search engine rankings.
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Social Media Manager: Managing social media platforms, creating content, and increasing engagement.
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Customer Operations Manager: Managing customer operations, coordinating with departments, and optimising processes.
The Results
The decision to hire through Employmate led to several key benefits:
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Massive Cost Savings: The brand reduced its annual staffing costs by over 75%, saving approximately 71% annually.
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Improved Operational Efficiency: Each hire brought valuable expertise and contributed to more efficient and effective operations.
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Scalable Growth: The cost-effective hires allowed the brand to allocate more resources to marketing, product development, and customer service, supporting overall business expansion.
For any e-commerce brands and businesses encountering similar obstacles, Employmate provides a reliable solution for scaling operations smoothly while maintaining high-quality standards.
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